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AMS makes history
Anglo Medical Scheme made a little history at its Annual General Meeting (AGM) on 27 May 2026.
For the first time, the AGM was held in a hybrid format, allowing members to attend either in person or online. The meeting was a great success, with member verification and electronic voting managed seamlessly across both platforms, helping to make participation more convenient and accessible for members.
Read moreHow to raise a complaint or dispute
At AMS, our members are at the heart of everything we do. Every decision we make is guided by one principle: acting in the best interests of our members.
We are committed to providing excellent service and ensuring that queries, concerns and complaints are handled fairly, respectfully and efficiently. We also believe that members should have clear channels through which they can raise concerns and have them addressed appropriately.
Independent benchmarking confirms strong value for AMS members
When belonging to a medical scheme, one of the most important questions is whether you are receiving good value for the contributions you pay.
To help answer that question, AMS commissioned an independent benchmarking analysis by actuarial consulting firm 3ONE. The analysis compared AMS and its benefit options with similar options offered by some of South Africa's largest medical schemes, including Discovery Health, Bonitas, Momentum, Fedhealth, Medshield, Medihelp, Bestmed and Sizwe Hosmed.
Read moreUnderstanding co-payments
One of the questions raised by members at the recent AMS AGM was when and why co-payments apply.
A co-payment is the portion of a medical bill that you are responsible for paying yourself. While AMS covers a wide range of healthcare services, there are situations where members may need to contribute towards the cost of treatment.
Read moreUnderstanding the AMS Scheme Reimbursement Rate (SRR)
Have you ever wondered how Anglo Medical Scheme determines what it will pay for a medical consultation, procedure or medicine? The answer lies in the SRR. The SRR is the rate that AMS uses as the basis for paying healthcare claims. In simple terms, it is the maximum amount that the Scheme will reimburse for a particular healthcare service, consultation, procedure or medicine.
Read moreA helpful tool for AMS members
Members may be interested to know that Netcare has launched a new mobile app that includes access to Netcare 911, the designated emergency road and air ambulance service provider for members on the Managed Care and Standard Care Plans.
In an emergency, the app can be used to contact Netcare 911 quickly and can share your location with emergency responders, helping them reach you as efficiently as possible. The app may also be useful for members who are admitted to a Netcare hospital, which is the Designated Service Provider for hospital admissions on the Standard Care Plan.
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