Protection of Personal Information Act (POPIA)

The Protection of Personal Information Act (POPIA) is a law that has come into effect to enforce the constitutional right that everyone in South Africa has to privacy.

It sets some conditions for responsible parties (such as your Scheme or the Scheme's service providers) to lawfully process the personal information of data subjects (both natural and juristic persons, such as you as our member).

The act regulates the collection, use, sharing, storage and destruction of an individual's or organisation's personal information.

Personal information is what identifies you as a person and can include

Identity number
Contact details
Race, nationality, ethnicity, origin, colour, religious or political beliefs or associations
Age, sex, sexual orientation, marital status or family status
Blood type or any other biometric information
Medical information
Financial information and criminal records

We are committed to protecting your personal data

We use your information for a number of different purposes, for example to provide our services to you or to meet our legal and regulatory obligations. We are taking every precaution to ensure that we protect your personal information.

For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please view our Privacy information page.

Promotion of Access to Information Act (PAIA)

PAIA Act 2 of 2000 protects the right of South African citizens to see what information the State or any other person or company holds about them if they need to see the information to protect or use any legal right.

Anglo Medical Scheme, to comply with the Act, provides the records held by and on behalf of the Scheme to you on request.

Find the Promotion of Access to Information Manual, Data subject request form and more on our Privacy information page.

Queries and Complaints

Fraud Hotline (Ethics Line)

0860 004 500

The Fraud Hotline is an independent entity where members, providers and employers can report any form of unethical practice in an anonymous and secure manner.

Scheme related complaints

If you have a query or complaint, we would like to resolve it appropriately and efficiently. This is the correct process to follow:

Step 1

Contact our service team with your enquiry or complaint. (You will get a reference number).

Standard and Managed Care Plan members	Value Care Plan members
Call: 0860 222 633	Call: 0861 665 665
Email: member@angloms.co.za	Email: anglo@primecure.co.za
Post: Anglo Medical Scheme, PO Box 746, Rivonia 2128	Post: Private Bag 2108, Houghton, 2041

Step 2

If you have followed Step 1 and feel that your enquiry or complaint was not dealt with to your satisfaction, please contact us again, provide us with your query and reference number, and ask for your query to be escalated within the service team.

Step 3

If the issue cannot be resolved via the Administrator's process, you can contact the Principal Officer's office.

Call: 011 638 5471
Email: Yvonne.Landsberg@angloamerican.com, attention: Principal Officer
Post: Principal Officer, P.O. Box 746, Rivonia 2128

Step 4

If you are still not satisfied, you can lodge your complaint with the Scheme's Disputes Committee.

Post: Anglo Medical Scheme, Disputes Committee, P.O. Box 746, Rivonia 2128

Step 5

Should all efforts fail to resolve an issue with the Scheme, you can submit your complaint to the Council for Medical Schemes (CMS) via the following channels:

Physical address: Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion 0157
Postal address: Private Bag X34, Hatfield 0028
Phone number: 0861 123 267
Fax number: 0866 732 466
Email: complaints@medicalschemes.co.za
Web: www.medicalschemes.co.za

Please note that the CMS requires you to first exhaust all avenues and communication channels available, as mentioned above, before you submit a complaint to them.