Queries and Complaints

Fraud Hotline (Ethics Line)

0860 004 500

The Fraud Hotline is an independent entity where members, providers and employers can report any form of unethical practice in an anonymous and secure manner.

Scheme related complaints

If you have a query or complaint, we would like to resolve it appropriately and efficiently. This is the correct process to follow:

Step 1

Contact our service team with your enquiry or complaint. (You will get a reference number).

Step 2

If you have followed Step 1 and feel that your enquiry or complaint was not dealt with to your satisfaction, please contact us again, provide us with your query and reference number, and ask for your query to be escalated within the service team. Alternatively, ask your HR department to pass your query on to your Client Liaison Officer.

Step 3

If the issue cannot be resolved via the Administrator's process, you can contact the Principal Officer's office.

• Call: 011 638 5471
• Email: Yvonne.Landsberg@angloamerican.com, attention: Principal Officer
• Post: Principal Officer, PO Box 62524, Marshalltown 2107

Step 4

If you are still not satisfied, you can lodge your complaint with the Scheme's Disputes Committee.

• Post: Anglo Medical Scheme, Disputes Committee, PO Box 62524, Marshalltown 2107

Step 5

Should all efforts fail to resolve an issue with the Scheme, you can submit your complaint to the Council for Medical Schemes (CMS) via the following channels:

• Physical address: Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion 0157
• Postal address: Private Bag X34, Hatfield 0028
• Phone number: 0861 123 267
• Fax number: 012 431 7644
• Email: complaints@medicalschemes.com
• Web: www.medicalschemes.com

Please note that the CMS requires you to first exhaust all avenues and communication channels available, as mentioned above, before you submit a complaint to them.