Contact our service team with your enquiry or complaint. (You will get a reference number).
|Standard and Managed Care Plan members
||Value Care Plan members
|Call: 0860 222 633
||Call: 0861 665 665
|Post: Anglo Medical Scheme, PO Box 746, Rivonia 2128
||Post: Private Bag 2108, Houghton, 2041
If you have followed Step 1 and feel that your enquiry or complaint was not dealt with to your satisfaction, please contact us again, provide us with your query and reference number, and ask for your query to be escalated within the service team.
If the issue cannot be resolved via the Administrator's process, you can contact the Principal Officer's office.
If you are still not satisfied, you can lodge your complaint with the Scheme's Disputes Committee.
- Post: Anglo Medical Scheme, Disputes Committee, P.O. Box 746, Rivonia 2128
Should all efforts fail to resolve an issue with the Scheme, you can submit your complaint to the Council for Medical Schemes (CMS) via the following channels:
Please note that the CMS requires you to first exhaust all avenues and communication channels available, as mentioned above, before you submit a complaint to them.