Value Care Plan Contacts
Business hours for enquiries are Monday - Friday 08:00 - 17:00, Saturday 08:00 - 12:00, closed Sundays and public holidays.
Value Care Plan Call Centre
Tel: 0861 665 665
Claim & queries: ams@kaelo.co.za
Ambulance services
Prime Cure Network: 0861 665 665
Chronic authorisation and registration
Tel: 0861 665 665
Claims
Tel: 0861 665 665
Email: ams@kaelo.co.za
Send your claim with completed refund form, available on www.primecure.co.za/refund-request-form/
HIV/AIDS management programme
Prime Cure: 0861 665 665
Medical information line
Tel: 0861 665 665
Prime Cure authorisation and health advice line
Tel: 0861 665 665
Email: ams@kaelo.co.za
Please-call-me line
Tel: 067 415 3974
Ask Anglo Medical Scheme on WhatsApp:
011 292 8797
Value Care Plan app:
Download the Value Care Plan app, developed by Prime Cure, and manage your membership and benefits 24/7 on the go.
Open the app and register a new app user account.
If you encounter any issues or have any questions, please do not hesitate to contact our dedicated support team at Prime Cure by calling 0861 665 665.
Features of the Value Care Plan App:
- Access your Value Care Plan benefits
- Create your unique digital membership card
- Find and select doctors
- Get health advice
- Request authorisations
- Submit claims and request a refund
- View and change your contact details
- View your claims and authorisation history
- Contact us directly through the app
- Send invitations to your dependants to download the app
