Principal Officers' year-end message

As we approach the end of 2022, I would like to take this opportunity to applaud you, our loyal members. The participation and feedback received from the pensioner and employee sessions has been nothing short of amazing. Our members are engaged and positive about the Scheme and the service we deliver. The appreciation expressed has meant a lot to me, the head office staff as well as our three Client Liaison Officers with whom you engage.

It is also a privilege at this time of the year to be able to honour and thank those who deliver this service, our dedicated teams at Discovery Health, Primecure and MediKredit. Without them, this would not be possible. Your commitment to our service excellence has not gone unnoticed.

A special note needs to go to our dedicated call-centre staff once again. During, and after, the flooding that struck KwaZulu-Natal in April this year, described as South Africa's 'deadliest storm on record', the effort made to ensure services were not interrupted was commendable. Your contribution makes all the difference.

While 2022 was definitely a turning point in the fight against Covid-19, I am acutely aware that many of you, during the past few years have probably spent more time alone than ever and faced more trauma or stress compared to pre-pandemic years. Here at the Scheme, we are conscious of the challenges this period has brought to many.

Readjustment and reintegration into a more 'normal' world are both exciting and, at times, difficult. In 2023 we will be monitoring mental health and long Covid and, through adequate benefit adjustments, we hope to be able to assist those in need on their road to recovery.

These past years were not all bad. Great strides were made in technology, resulting in fundamental shifts in communication and healthcare delivery to mention a few. Discovery Health has taken full advantage of this period and is well advanced in embracing many new developments. Virtual and artificial intelligence tools are being implemented in ways to help people access their benefits, remain informed and stay healthy. While I can't tell you what next year or beyond will look like, a key to success will be to correctly determine the 'new normal', thereafter, to adapt to the known and unknown disruptions. Severe power shortages, future weather and disease outbreaks, global catastrophes and legislative changes are likely to be part of this new normal. What I can tell you is that in 2023, together with our consultants and administrators, I am confident AMS will deliver the same excellent service, uncomplicated benefits that are good value for money, and the comfort that your Scheme will remain strong while adapting to the changes we may face.

I wish you well for the holiday season in the knowledge that your strength and tolerance through turbulent times is something to be proud of. May you have a restful, happy time with family and friends.

Until next year
Fiona Robertson

Published: December 2022.