Introducing Ask AMS - two new tools to chat to us!
The 'Ask AMS' website chat
Look for the small blue icon at the bottom right of the Scheme's website. Our 24/7 automated chatbot answers frequently asked questions, such as 'how do I submit a claim' or 'how do I get pre-authorisation'. Register and log in for personalised answers to your membership and plan. The more members are using the chatbot, the more questions and answers the bot will learn.
We have now connected this automated service bot to a live chat with a person. This means, if you don't get the answers from the chatbot, you can also ask to 'chat to a person' and you will be connected to one of our Call Centre agents. May we introduce you the people behind the live chat? Nomonde, Grant and Ayesha (with the team leader Darin in the front) are looking forward to assisting you Monday-Friday during office hours.
We have now connected this automated service bot to a live chat with a person. This means, if you don't get the answers from the chatbot, you can also ask to 'chat to a person' and you will be connected to one of our Call Centre agents. May we introduce you the people behind the live chat? Nomonde, Grant and Ayesha (with the team leader Darin in the front) are looking forward to assisting you Monday-Friday during office hours.
Ask AMS on WhatsApp
If you prefer using a tool that you know and use every day already, you can also use WhatsApp, which will work the same way as described above. You will start your conversation with the chatbot and from there you can ask to 'chat to someone'. You can scan this QR code to start a chat, or save 'Ask AMS' on 011 292 8797 to your contacts and start a chat in WhatsApp.
Published October 2023
