Chat to us on WhatsApp

To meet our members’ demands to communicate efficiently with their Scheme, we have rolled out a pilot project, offering WhatsApp as a servicing tool for our members. Instead of calling the Call Centre, members can use WhatsApp to communicate with the service team. Participants in this pilot can already send their claims via WhatsApp, ask questions about benefits, membership, claims or the Scheme in general. For us to determine if WhatsApp could be rolled out to the entire membership, we need a few more members to participate for us to gain more experience.

If you are interested in participating in this pilot project, you can apply by sending an email to member@angloms.co.za, using ‘WhatsApp Pilot’ in the subject line. Don’t forget to add your cell phone number. You are an ideal candidate if you are experienced in using WhatsApp on your phone and if you have a certain frequency of claims and/or communication needs with the Scheme. If the team identifies you as a suitable candidate, you will receive your invite via WhatsApp.