Reliable and efficient service from AMS when "life happens"
"Dear team AMS,
I spoke to you last week with a question about my wife’s authorisation. Within a few minutes of our call, a member of your staff reverted to me on the authorisation of her procedure and the matter was sorted out immediately for which I thank you. Needless to say, the initial confusion could have been avoided if I had been better prepared!!
I thought I would take this opportunity to express my appreciation for the efficiency and consideration with which I have been treated over the last few months. At the end of January, I fell and split my scalp resulting in a night in hospital before being cleared by a specialist. The cause of this episode was uncertain, I had returned from freezing temperatures overseas the day before and unwisely decided to play golf on a hot afternoon at altitude.
I later spoke to my specialist in case the cause of the episode was heart related. He scheduled several investigations causing me to spend a night in another hospital. As far back as 2005 I had been told that the time would come when I would need a prosthesis and, although my fainting could not be definitively linked to a heart diagnosis, the time had arrived. I was then admitted again into a hospital for a day and the procedure took place. After a couple of months convalescing my incisions have healed and I can start golfing again.
Simultaneously my wife had a joint replacement and was in hospital for several days.
Given the complications of both my condition and my wife’s operation, there were a large number of service providers involved and the requirement for several authorisations. Between us we had four stays in two different hospitals, a surgeon plus an assistant, three specialists of different disciplines, two prostheses, at least two anaesthetists, and innumerable tests. At no time was there any hassle with the Medical Scheme. The vetting and issuing of authorisations was consistently efficient and whilst I cannot say that I enjoyed the hospital experience, the Scheme staff did their utmost to keep my stress levels down.
I wish to express my thanks to all concerned,
Dave Barber"