Missing email statements for December and January
Due to a technical error, month-end statements by email were not dispatched in December and January to those who did not have any claims during this period. We apologise for this error and confirm that you will continue to receive month-end statements from us, even if you haven’t submitted any claims.
Claims notifications and statement distribution
Learn more about how to claim and what happens after you submit your claim.
If you would like to receive your statements and claims notifications by email, please call us on 0860 222 633 or change your communication preferences in the member login section.