Member survey results
Recently, you were invited to participate in the member survey and asked to provide feedback on the services, benefits and communication that you’ve received from the Scheme. Within only a few days, 26% of members that communicate with us via email had already responded! This is a great response as it shows that our members not only communicate with, but also participate in their Scheme! Your responses have provided valuable insight and will help us to further improve the service and benefits offered to you.
Thank you for taking the time to send us your invaluable feedback, as well as your questions and concerns. We will endeavour to get back to every member that has raised a question or concern.
MediBrief
One percent of members said that they weren’t interested in reading MediBrief at all, but we were happy to learn that the majority of our members read it every month, or at least skim through the headlines!
Service satisfaction
Seventy percent of our membership feel that the service has improved since 2013. Many members complimented the service team and thanked them for their friendliness, advice and great service. Most members confirmed, that the recently implemented weekly claims payment and our enhanced authorisation process were improvements.
Service satisfaction
Seventy percent of our membership feel that the service has improved since 2013. Many members complimented the service team and thanked them for their friendliness, advice and great service. Most members confirmed, that the recently implemented weekly claims payment and our enhanced authorisation process were improvements.
... and the winner is...
To thank you for your participation we promised that one lucky winner would win either an iPad or grocery store vouchers to the same value. At the Board of Trustees Meeting, held on 30 March, our Chairman Colleen Elliott drew the membership number of the lucky winner, Mr Prenashlen Naicker, from Mondi in Chatsworth.
When our Client Liaison Officer (CLO) Megan James called the next day to congratulate him, he first thought it was an April fool’s joke. Fortunately, Megan delivered the voucher a few days later to make it quite clear that he’d really won. And then it was Megan that was surprised – it was Mr Naicker’s birthday that day! Congratulations Mr Naicker!