Incorrect claims payments
Some members had certain claims paid erroneously, which were not benefits covered by the Scheme. If you were affected you would have seen the following reason code on your statement: "We have paid your GP consultation fee from the Insured Network Benefit as you have run out of funds in your Medical Savings". You will not be held liable for this incorrect payment, but need to take note that this will not be covered in future.
Payment to the value of R605 was made for a Vitality Premier Corporate Wellness Check for some members, (different from the Vitality Check covered by the Scheme to the value of R170). Please note that you will not be held liable for this incorrect payment but be aware that this will not be covered in future.