Membership application process
Who completes and submits my application?
You need to complete the application form to activate your membership or to add dependants and send it to your HR manager.
You have the option of submitting the Health Questions section of the application form directly to the Administrator.
Your HR manager or payroll consultant will then process your application with our administrator.
Once the application form has been captured by HR, it takes 24 to 48 hours for processing, provided there are no outstanding or additional requirements that need to be completed.
When will I be covered?
Once the application is processed and activated, you will have immediate cover unless the commencement date indicates otherwise. Waiting periods may apply.
Welcome pack with membership cards and benefit guide
You can request a membership certificate (from the call centre or in the member log in) for immediate benefit confirmation and to have on hand until the membership card arrives. If you supplied us with your email address, you will automatically receive a membership certificate when the membership is activated. The employer will receive an Employer Activation Certificate advising that you are added as a member, within 24 hours of membership activation.
The welcome pack (with membership cards, a welcome letter, the current benefit guide and Netcare 911 car sticker) will be issued and posted within two to four weeks from activation of membership, to the postal address you submitted to us.
If the welcome pack was not delivered after four weeks, please email firstname.lastname@example.org or contact the call centre on 0860 222 633.