Nominate a trusted person to manage your medical aid matters

While we hope it never comes to pass, there may be a situation where, or a time when, you are unable to make decisions, speak or advocate for yourself. To prepare for such a situation, we recommend that you select a person you trust and grant them consent to handle your AMS matters. Due to legal considerations, such as the Protection of Personal Information Act, we may not be able to share information with anyone other than yourself without this consent.

To provide consent, please find the 'Permission to make certain information available to a third party' form in the app or in the Info Centre on our website or call us on 0860 222 633 or WhatsApp us on 011 292 8797.

On this form, you can specify the information we may share with whom. This may include your biographical, benefit, financial or medical information that you might want us to disclose to your family member, doctor, financial advisor or intermediary house, or any other specified third party.

In addition to medial aid matters, we also recommend discussing with your doctor and a legal professional the benefits of having a living will, an advance directive (including the appointment of a medical proxy, a person you trust to be able to make medical decisions on your behalf), and instructions on organ and tissue donation. Planning for these scenarios ensures your preferences are known and respected even in situations where you can't communicate.

Published November 2023