Have you tried the chatbot on our website?
Did you notice the little chatbot popping up on the bottom right of this page? It's a blue dot with a message icon and, if you click on it, it will open and offer to assist you. We taught the bot the most frequently asked member questions and, over time, will keep on adding more content. For some answers it will ask you to log in (you would have to be registered on the website for this). For example, the question "how can I get my tax certificate?" will lead you to the page on the member login where you can download it. While the bot isn't perfect yet - it's still learning! Members can help with teaching it, as it remembers the questions that it couldn't answer, tells us about them, and then we can provide it with the answers for the future. Enjoy the chat!
Published: March 2021