Feedback from the year-end presentations

A big thank you to all members that attended our virtual, and in particular, our physical year-end presentations where our CLOs presented the 2023 contribution and benefit changes. It was so good to see so many of you in person. If the situation allows, we will continue with physical meetings next year, hoping that you, and even more members, will meet us again. While times are tough, and all of us struggle with increased costs for just about everything, health care included, it was heartening to hear from our members how appreciative they are of the Scheme, the teams involved and the benefits provided. Hearing stories, especially from our pensioners, about how the Scheme could help them in difficult times, makes us very proud to serve our members and reminds us how much our work matters.

We hope that these sessions are valuable to our members in providing you with new information, as well as helpful reminders; they are certainly very valuable for us. Questions asked at these sessions help us to check and improve our administrative processes and give us new ideas of what to communicate and explain. With your participation at these meetings, you take part in your Scheme's continuous improvement. But don't wait for next year's meeting if you have any questions about your membership, benefits or how things work - please call our Call Centre on 0860 222 633; they are eager to assist and answer your questions. Your next opportunity to participate in a Scheme meeting is the AGM in May 2023. We will send you the notice and meeting information well in advance.

Published: November 2022.