Your new Client Liaison Officer for the Southern Region

As some of our employers and members in the Southern Region might already know, Shereen Ashraff, our previous Client Liaison Officer (CLO) has been promoted and has now taken up her new position. "I have loved servicing the AMS members and have learnt so much during my tenure. I will miss you all. Thank you for your support," says Shereen. The Scheme wishes Shereen all the best for her new role and would like to thank her for her dedication and the excellent service she delivered to our members and employers over the past seven years. We are very pleased to welcome Nausheena Kolia as the new AMS CLO for the Southern Region effective 1 November 2021. Nausheena is no stranger to AMS having served in the same role when Shereen went on maternity leave in late 2019. She brings with her a wealth of AMS servicing and escalated query management experience, which she has gained from being part of the Discovery Operations team over the past ten years. We look forward to Nausheena's valued contribution to the portfolio. "I am very excited about this new opportunity. I am fully committed to providing you with exceptional service and look forward to meeting you all!" adds Nausheena.

Published: November 2021.